adobe reader 8.1..2 instll failed
i running vista home premium al last update level
adobe reader 8.1.1 (english version)tells me update available
after downloading, preparing install, verifying got message
unable install adobe reader 8.1.2.
i have uac disabled.
any ideas? help?
thanks in advance
giuseppe cavalieri
adobe reader 8.1.1 (english version)tells me update available
after downloading, preparing install, verifying got message
unable install adobe reader 8.1.2.
i have uac disabled.
any ideas? help?
thanks in advance
giuseppe cavalieri
details of install error.
i surprised because have full admin authority
log name: application
source: msiinstaller
date: 2008-02-16 7:49:41 pm
event id: 11402
task category: none
level: error
keywords: classic
user: pippocavalie-pc\pippocavalieri
computer: pippocavalie-pc
description:
product: adobe reader 8.1.1 -- error 1402.could not open key: hkey_local_machine\software\classes\clsid\{d38406da-e8aa-484b-b80d-3d3dbdcc2fb2}\versioni ndependentprogid. system error 5. verify have sufficient access key, or contact support personnel.
event xml:
<event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<system>
<provider name="msiinstaller" />
<eventid qualifiers="0">11402</eventid>
<level>2</level>
<task>0</task>
<keywords>0x80000000000000</keywords>
<timecreated systemtime="2008-02-16t18:49:41.000z" />
<eventrecordid>43871</eventrecordid>
<channel>application</channel>
<computer>pippocavalie-pc</computer>
<security userid="s-1-5-21-29400401-2445618051-64267098-1000" />
</system>
<eventdata>
<data>product: adobe reader 8.1.1 -- error 1402.could not open key: hkey_local_machine\software\classes\clsid\{d38406da-e8aa-484b-b80d-3d3dbdcc2fb2}\versioni ndependentprogid. system error 5. verify have sufficient access key, or contact support personnel.</data>
<data>(null)</data>
<data>(null)</data>
<data>(null)</data>
<data>(null)</data>
<data>
</data>
<data>
</data>
<binary>7b41433736424138362d374144372d313033332d374234342d4138313130303030303030337d</bin ary>
</eventdata>
</event>
i surprised because have full admin authority
log name: application
source: msiinstaller
date: 2008-02-16 7:49:41 pm
event id: 11402
task category: none
level: error
keywords: classic
user: pippocavalie-pc\pippocavalieri
computer: pippocavalie-pc
description:
product: adobe reader 8.1.1 -- error 1402.could not open key: hkey_local_machine\software\classes\clsid\{d38406da-e8aa-484b-b80d-3d3dbdcc2fb2}\versioni ndependentprogid. system error 5. verify have sufficient access key, or contact support personnel.
event xml:
<event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<system>
<provider name="msiinstaller" />
<eventid qualifiers="0">11402</eventid>
<level>2</level>
<task>0</task>
<keywords>0x80000000000000</keywords>
<timecreated systemtime="2008-02-16t18:49:41.000z" />
<eventrecordid>43871</eventrecordid>
<channel>application</channel>
<computer>pippocavalie-pc</computer>
<security userid="s-1-5-21-29400401-2445618051-64267098-1000" />
</system>
<eventdata>
<data>product: adobe reader 8.1.1 -- error 1402.could not open key: hkey_local_machine\software\classes\clsid\{d38406da-e8aa-484b-b80d-3d3dbdcc2fb2}\versioni ndependentprogid. system error 5. verify have sufficient access key, or contact support personnel.</data>
<data>(null)</data>
<data>(null)</data>
<data>(null)</data>
<data>(null)</data>
<data>
</data>
<data>
</data>
<binary>7b41433736424138362d374144372d313033332d374234342d4138313130303030303030337d</bin ary>
</eventdata>
</event>
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