Unable to View Japanese Fonts in Reader

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a conundrum can't resolve:

i have 2 computers, both running xp pro.
i downloaded latest adobe reader adobe web site (version 8.1.2) , installed both computers.
i have pdf japanese fonts in them.
when open pdf on computer 1, pdf appears display row of dots japanese text should be. within seconds however, prompt appears informing me must download font pack able display text. agree download, , commences , installs automatically. have restart reader, upon can view japanese fonts. perfect.

however, on computer 2, although same operations take place, japanese fonts never appear - row of dots.

i have tried uninstalling reader , re-downloading , reinstalling. have tried manually downloading japanese font pack , installing it, no change.

any ideas?

hmm - unusual. have installed japanese font pack on countless computers, , have never seen such problem.

if experience problem, try following
- uninstall font pack add/remove programs (japanese fonts support adobe reader)
- uninstall adobe reader
- reboot, if asked
- reinstall adobe reader
- download font pack http://www.adobe.com/products/acrobat/acrrasianfontpack.html (make sure font pack version matches reader version, i.e. font pack version 8 reader 8.1.2)
- install font pack

if still fails, we'll have come new ideas.


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