Acrobat Reader 9 problems - please help

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hello there victoria, canada

we small group of teachers produce monthly current events teaching units canadian schools.

some of our our customers receive newsletter mail, , rest download pdf files our website. pdf files password protected , notify our subscribers email password is.

we have never had never experienced major issues, until now. upgraded acrobat pro version 9 (from 8) , many, many subscribers have been contacting claiming cant open password protected files though using adobe reader 9. when create pdf file, settting use open reader 5 , above.

many of our customers frustrated , we. can please ???? else experiencing problems , can solve this?

thanks in advance time.

eric w.

> cant open password protected files

have tried download , open these password protected files? can open them?

what error message or customers when trying open these files?


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